PRIVACY POLICY

1. Introduction
Val the Coach needs to collect and use certain types of information about the Individuals or Service Users who come into contact with Val the Coach in order to carry out our work. This personal information must be collected and dealt with appropriately whether is collected on paper, stored in a computer database, or recorded on other material and there are safeguards to ensure this under the General Data Protection Regulations 2018.

2. Data Controller
Val the Coach is the Data Controller under the Act, which means that it determines what purposes personal information held, will be used for. It is also responsible for notifying the Information Commissioner of the data it holds or is likely to hold, and the general purposes that this data will be used for.

3. Disclosure
Val the Coach may share data with other agencies such as the local authority, funding bodies and other voluntary agencies. The Individual/Service User will be made aware in most circumstances how and with whom their information will be shared.

There are circumstances where the law allows Val the Coach to disclose data (including sensitive data) without the data subject’s consent. These are:

Carrying out a legal duty or as authorised by the UK Government
Protecting vital interests of an Individual/Service User or other person
The Individual/Service User has already made the information public
Conducting any legal proceedings, obtaining legal advice or defending any legal rights
Monitoring for equal opportunities purposes – i.e. race, disability or religion
Providing a confidential service where the Individual/Service User’s consent cannot be obtained or where it is reasonable to proceed without consent: e.g. where we would wish to avoid forcing stressed or ill Individuals/Service Users to provide consent signatures

Val the Coach regards the lawful and correct treatment of personal information as very important to successful working, and to maintaining the confidence of those with whom we deal.

Val the Coach intends to ensure that personal information is treated lawfully and correctly.

Val the Coach will, through appropriate management and strict application of criteria and controls:

Observe fully conditions regarding the fair collection and use of information
Meet its legal obligations to specify the purposes for which information is used
Collect and process appropriate information, and only to the extent that it is needed to fulfil its operational needs or to comply with any legal requirements
Ensure the quality of information used
Ensure that the rights of people about whom information is held, can be fully exercised under the Act. These include:

The right to be informed that processing is being undertaken,

The right of access to one’s personal information

The right to prevent processing in certain circumstances and

The right to correct, rectify, block or erase information which is regarded as wrong information)

Take appropriate technical and organisational security measures to safeguard personal information
Ensure that personal information is not transferred abroad without suitable safeguards
Treat people justly and fairly whatever their age, religion, disability, gender, sexual orientation or ethnicity when dealing with requests for information
Set out clear procedures for responding to requests for information

4. Data Collection
Informed consent is when:

An Individual/Service User clearly understands why their information is needed, who it will be shared with, the possible consequences of them agreeing or refusing the proposed use of the data And then gives their consent.

Val the Coach will ensure that data is collected within the boundaries defined in this policy. This applies to data that is collected in person, or by completing a form.

When collecting data, Val the Coach will ensure that the Individual/Service User:

Clearly understands why the information is needed
Understands what it will be used for and what the consequences are should the Individual/Service User decide not to give consent to processing
As far as reasonably possible, grants explicit consent, either written or verbal for data to be processed
Is, as far as reasonably practicable, competent enough to give consent and has given so freely without any duress
Has received sufficient information on why their data is needed and how it will be used

5. Data Storage

Information and records relating to service users will be stored securely and will only be accessible to authorised staff and volunteers.

Information will be stored for only as long as it is needed or required statute and will be disposed of appropriately.

It is the responsibility of Val the Coach to ensure all personal and company data is non-recoverable from any computer system previously used within the organisation, which has been passed on/sold to a third party.

6. Data Access and Accuracy
All Individuals/Service Users have the right to access the information Val the Coach holds about them.

In addition, Val the Coach will ensure that:

It has a Data Protection Officer with specific responsibility for ensuring compliance with Data Protection
Everyone processing personal information understands that they are contractually responsible for following good data protection practice
Everyone processing personal information is appropriately trained to do so
Everyone processing personal information is appropriately supervised
Anybody wanting to make enquiries about handling personal information knows what to do
It deals promptly and courteously with any enquiries about handling personal information
It describes clearly how it handles personal information
It will regularly review and audit the ways it hold, manage and use personal information
It regularly assesses and evaluates its methods and performance in relation to handling personal information

All staff are aware that a breach of the rules and procedures identified in this policy may lead to disciplinary action being taken against them

This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the General Data Protection Regulations 2018.

In case of any queries or questions in relation to this policy please contact the Val the Coach Data Protection Officer.

7. Cookies Policy

Our website uses cookies.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

7.1 Website
This document relates to the website www.valthecoach.com

7.2 About Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and

identify users returning to a website.

7.3 Our Cookies
Using the pop-up cookie banner when entering the website for the first time, all visitors to the website will be given the choice of what cookies they choose to allow.

8. Contact Details
This website is owned and operated by Val the Coach

Our principal place of business is 83 Yiewsley Crescent, Swindon, SN3 4LX

You can contact us:

by post using the postal address given above
by telephone on +447899938334
by email valthecoach@yahoo.com